Privacy statement

Which data we process about you, why and for how long. And what your rights are.

Version 21 October 2026

This is a translation. If the Dutch and English texts differ, the Dutch text applies. Read the Dutch version.

1 Who we are

1.1
DALTCORE is responsible for the personal data we process through our website and services. We comply with the General Data Protection Regulation (GDPR, in Dutch: AVG).
1.2
You can reach us at info@daltcore.com, +31 38 202 28 59 or by post: DALTCORE, Parallelstraat 7, 8261 VS Kampen, the Netherlands. Chamber of Commerce (KvK) number 63053799.

2 What data we process

2.1

We only process what we need to provide your services:

Type	Examples
Contact details	Name, email address, phone number
Billing details	Company name, address, VAT number, payments
Login details	Username, an encrypted password
Technical data	IP address, browser, time of visit
Contact with us	Emails and tickets
Domain holder details	Name, address and email address that the registry requires
Content of your services	Files, websites, email and messages that you put on our servers

2.2
We do not ask for sensitive data, such as your citizen service number (BSN) or data about your health.
2.3
Do you pay online? Then we see at our payment provider how you paid. Depending on the payment method, we also see your name and your IBAN. We do not see a full credit card number.
2.4
Do you give us a direct debit mandate? Then we store your IBAN and the details of that mandate, encrypted.

3 Why we process it

3.1

For each purpose, we have a legal basis under the GDPR:

Purpose	Legal basis
Providing your services, such as hosting and domain names	Performance of the agreement
Invoicing and processing payments	Performance of the agreement and legal obligation
Helping you with questions and complaints	Performance of the agreement
Securing our systems and stopping abuse	Legitimate interest
Informing you about maintenance and outages	Legitimate interest
Keeping our records for the Dutch Tax Administration (Belastingdienst)	Legal obligation
Newsletter and offers	Consent

3.2
We only send you a newsletter or offer if you asked for it yourself. You can always unsubscribe, through the link in the email or through info@daltcore.com.
3.3
We never sell your data. We do not use it for advertising by others.

4 How long we keep it

4.1

We do not keep data longer than necessary:

Type	Retention period	Why
Customer data	As long as you are a customer, plus 2 years	For questions and disputes afterwards
Invoices and records	7 years	Statutory retention obligation
Technical log files	90 days	Security and investigating outages
Emails and tickets	2 years after the last contact	So we can help you well
Content of your services	30 days after the service ends	So you can still request a copy
Consent for the newsletter	Until you unsubscribe, plus 1 year	So we can show that you gave consent

4.2
After that, we delete the data or make it anonymous.

5 Who we share data with

5.1

We only share data when your service needs it, or when the law requires it:

Party	What for
Payment provider	Payments and direct debits
Domain registrar	Registering and managing domain names
Registries, the managers of extensions such as .nl and .eu	Recording who holds a domain name
Bookkeeper	Bookkeeping and tax returns
Government and regulators	Only when the law requires us to

5.2
Our own systems, such as login, storage, email and visitor statistics, run on our own servers in Europe.
5.3
We sign a data processing agreement with parties that process data for us. Your data stays within the European Economic Area (EEA). A registry outside the EEA, for example for .com or .io, only receives the holder details your domain name needs.

6 Security

6.1
We protect your data as well as we reasonably can. For example:
- all connections are encrypted (https);
- we store passwords encrypted;
- only people who need data for their work can access it;
- we make snapshots of our servers;
- we monitor our systems day and night.
6.2
Does something go wrong anyway and is your data at risk? Then we report it within 72 hours to the Autoriteit Persoonsgegevens (the Dutch Data Protection Authority). If needed, we also tell you right away.

7 Cookies and statistics

7.1
We only use cookies that the website needs to work. For example to keep you logged in and to remember your shopping cart. We do not need to ask your consent for this.
7.2
We measure how people use the website with Umami, on our own server. Umami does not use cookies and does not follow you across other websites. We only see totals, such as how often a page was viewed.
7.3
We do not use cookies for advertising or to track you.

8 Your rights

8.1
You have these rights over your data:
- Access: you may know which data we have about you.
- Correction: is something wrong? Then we correct it.
- Deletion: we delete your data, except what the law requires us to keep.
- Restriction: you may ask us to do less with your data.
- Portability: you get your data in a common file format, to take with you.
- Objection: you may object when we process data based on legitimate interest.
- Withdrawing consent: did you give consent? Then you may always withdraw it.
8.2
Send your request to info@daltcore.com. You get an answer within 4 weeks. Sometimes we ask you to show who you are. We never ask for a copy of your identity document.

9 Making a complaint

9.1
Are you unhappy with how we handle your data? Let us know first through info@daltcore.com. We would like to solve it together.
9.2
You may also file a complaint with the Autoriteit Persoonsgegevens (the Dutch Data Protection Authority), through autoriteitpersoonsgegevens.nl.

10 Changes

10.1
We update this privacy statement when needed. The latest version is always on this page.
10.2
Do we change something important? Then we let you know by email.

DALTCORE
Parallelstraat 7, 8261 VS Kampen, the Netherlands
KvK (Chamber of Commerce) 63053799 · VAT NL002302691B98
info@daltcore.com · +31 38 202 28 59